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Went in looking for a water line connection for my modular home. They had it, took me right to where the part was, checked out in no time flat. Great work.
What a professional company that really puts the customer first and pays attention to every detail thank you to the entire staff very pleased
Love those guys, great staff, great service, they go over the top and more to please their customers.
Just purchased a used camper sales people were great informative. The delivery went fantastic
Just purchased a used camper sales people were great informative. The delivery went fantastic
RV Dealers in PA
We always put the customer first at Pocono RV Dealers in PA. For this reason, we are proud to show what they’ve said about the quality of their experience with our RV sales and services.
In short, as the best RV dealer in Wind Gap PA, we have some of the best ratings. Simply put, this is because we make commitments and build relationships with our each of our customers. As a result, we can ensure their satisfaction and enjoyment from each trip they take in their RV. Additionally, from new and pre-owned RVs, to RV parts and repair services, we do it all. We proudly serve clients from Pen Argyl, Easton, Swiftwater PA, and Washington NJ areas.
Lastly, have we have provided you with services in the past? If so, we welcome all reviews about our business to continue meeting and exceeding all expectations set for us.
5 STARS!! We just purchased our third camper from Ann. Ann is truly wonderful. As for the extended warranty, we had to use its couple of times and Pocono RV handled it perfectly. NO COMPLAINTS HERE!! Always remember, customer services is number 1 priority and they have that!
The dictionary has a new picture for customer service and it’s Pocono RV! We came in with what turned out to be major brake issues and they took care of us right away. However, their care went well and above what we could have ever imagined. Long story short, we had to wait on parts. However, traveling with three dogs made it nearly impossible to find a hotel. Plus, we had no transportation to get there. The folks at Pocono RV set us up on their lot with water and electricity. Not only that but they drove me to CVS, helped us chase after escapee dogs and cleaned grease off of their harnesses when they went under RVs. They constantly asked us if we needed anything and gave us great menu choices at Sals (never disappointed). Thank you to the entire crew at Pocono RV for keeping us safe and treating us like family.
Steve and Colleen O’Neal
We just purchased a pre-owned camper from Pocono RV. We traded in our pop up and upgraded to a larger travel trailer camper. Pocono RV was the first dealer we went to to start the search for the a new camper and I can not say enough about the unbelievable customer service! Everything from the first day to yesterday when the camper was delivered to our campsite was an absolutely wonderful experience and I cannot say enough about our sales person Ann to the finance person all the way up to the owner Charles everyone was incredible!! If you are in the market for a new or pre-owned camper this is the first place you should go look!!
From the first visit until the day we drove our new RV off the lot, the staff was courteous, helpful and friendly. They treated us with respect and took the time to make sure we knew the in's and out's of the RV. Thank you to Terry and other staff who helped us along the way!!!
I just wanted to say as far as experiences go with buying any kind of vehicle car or RV. This is one of the best experiences I have had. I want to throw KUDDOS to JIM **sales guy** to the delivery the service guy *TOM* and come and fixed all the tiny things that come with getting a camper. Everyone went over and beyond the call of duty and would recommend to anyone looking in the future.
We purchased our travel trailer from Pocono RV in March 2015 and had the best buying experience. We worked with Terry for at least a year before settling on the right model and he was above and beyond helpful. Terry was available to answer questions throughout our long decision process, offered excellent advice and continued to hang in there with us as we narrowed the options down. The entire process was the perfect balance of attentiveness but low pressure. We ended up with the absolute perfect RV for our family without a single compromise. If you’re even considering the purchase of an RV, ask for Terry, he’s knowledgeable and won’t waste your time with models that aren’t appropriate for your needs.
August 18, 2017
We purchased an Outback from Jim at Pocono RV a month ago. From the beginning to the end of the transaction we could not be more pleased with the professionalism and support received from all staff. We would definitely recommend anyone in the market for an RV to give them a chance. We found them to the best value after doing some shopping. Service after the sale has been timely and exceptional! Jim even returned our call when he was on vacation, now that's service. What more could you ask for?!?
The service department is so accommodating. I've been there three times and each time was a positive experience. They answered all my questions patiently and made sure I understood everything. Jerry, Ryan and Matt are professional and knowledgeable. Thank you.
Just want to thank Pocono RV for the professionalism today. We purchased our Camper from them last year and it needed a few tweaks, all covered under our Warranty. We thought we would have to leave our camper, but to our surprise, the service department staff checked out our camper, made the necessary repairs within 2 hours. Thank you so much. We really appreciate your cooperation and attentiveness.
The Hook Family
This is our 2nd time buying from Pocono RV. We traded up to a Montana 5th wheel. Another fantastic experience. No pressure sales. Very patient and accommodating. Thank you to Jim and Ann in sales, Dave with financing, Charlie for Camp School and Matt with delivery of the new and removal of the old. You guys are the best. We measured other dealers by your standard...no one came close. Thank you, thank you, thank you!
Just picked up our 2017 Bullet today and we have to say from Charlie, his camping class was AWESOME, to Ann, again AWESOME, to Dave , again Awesome and all the guys there. They were happy to answer all our questions and help us get exactly what we needed to start our new adventure. I will DEFINITELY be recommend them to anyone looking for a RV.
We recently completed our 3rd purchase from Pocono RV and could not be happier campers. Many thanks to Ann and all her support to make sure we got the unit that was best for us. She spent so much time with us and made sure that we were able to get a unit to serve our needs. It was so great to have Charlie sit in with us and answer all our questions and concerns prior to the purchase. What a great service department to make the modifications we requested to the unit. The steps they modified and the handrail are greatly appreciated. We have had our Montana for almost 3 months now and feel so at home in it. Camper School with Charlie was great and we always learn so much from him. Appreciate the way the staff always has time for us when we stop by the lot and have never left with our questions unanswered. Mark in the parts department is a wealth of information and so pleasant to talk to. It is rare to find the quality of customer service that is provided at this dealership. Thank you for everything you do.
Pocono RV and each person we worked with rock. Ann is a super person. They are all very considerate of their happy campers. I know Rich and I were very happy dealing with everyone. Will definitely recommend them to out friends and family. We will be back if we upgrade again. Thank thank you all for your great customer service.
We would just like to thank Pocono RV for the recent service we received. We have a 2016 flagstaff 5th wheel that is still under factory warranty. We called Jerry in service and he had me bring it in took some pictures of the problem area. Within 2 weeks the problem was resolved. Despite the fact that we did not purchase the RV from you. Thank you Jerry and Pocono RV for the best service.
We purchased our travel trailer from Pocono RV in March 2015 and had the best buying experience. We worked with Terry for at least a year before settling on the right model and he was above and beyond helpful. Terry was available to answer questions throughout our long decision process, offered excellent advice and continued to hang in there with us as we narrowed the options down. The entire process was the perfect balance of attentiveness but low pressure. We ended up with the absolute perfect RV for our family without a single compromise. If you’re even considering the purchase of an RV, ask for Terry, he’s knowledgeable and won’t waste your time with models that aren’t appropriate for you needs.
The fantastic thing about Pocono RV is that they don’t leave you high and dry once you’re off the lot. During one of our first season trips, we had an electrical issue on the Friday evening of a 3 day weekend. We called the service department somewhere around 4:45pm. We were blessed to get Jerry on the phone. He made a diagnosis over the phone and through texting photos of our electrical board, he talked us through a resolution. He even followed up with a phone call at 8pm (on a Friday night of a long weekend) just to make sure we were holding up. He even considered coming out to take a look at it –although even that was too much to ask. We decided to bring the RV back for service the following morning rather than risk any further challenges and he cleared a spot for us, saw us right away and we were back in our site by lunchtime on Saturday.
We have been so pleased with every aspect of working with Pocono RV.
We were visiting from Colorado in our motorhome when one of our slideouts stopped working. Since it was a large living area slide it made things uncomfortable. We saw an add for Pocono rv at the campground we were staying at. We called them explained our situation to service manager Jerry. He was very helpful, told us to get there by 1 pm. Arrived and Jerry had one of his techs get right on our problem. The tech, sorry can't remember his name, was very knowledgeable. He discovered that the problem was caused by a factor installation problem. They had us back on the road in no time. Very pleased with the whole experience. This was also on the 3 rd of July, which kept us from having to wait over the long holiday.
Just got our travel trailer from Pocono RV. What a great bunch of folks down there. Ann helped us out from day one, and was fantastic. Dave made the paperwork for the trailer easy. They even delivered the unit after our truck suffered a meltdown. Ann did our walk thru and was wonderful. Can't wait to take our new addition out camping. Would buy another unit from them and would recommend them to anyone considering a camper.
Thank you for helping us get back on the road. The service was fast and professional, the bill was very fair. The tech who did the work was very knowledge and helpful. Thanks again. John
Just wanted to thank the guys at Pocono RV today for the electric brake controller....and showing me how to connect it....saving me $400 that harold's rv was gonna charge me...freaking unbelievable!!....once again thank you for the first-class service!
Our family just purchased our new home away from home! We couldn't have had a better experience!!! Ann was recommend to ...us after our parents had purchased their new camper from her. As my husband says, I'm the picky one...it took us 3 years to find the right match! Ann was always patient and understanding with us! Thank you so much for helping us...couldn't be more excited for this camping season!!!!!
Great service, see Terry
Awesome place we got our first trailer with them and now we are upgrading with them. Anne is awesome.
My Husband and I purchased a travel trailer from Pocono RV we would like to thank them so much for their excellent service through our whole buying experience Jim our sales person spent so much time with us he never rushed us and he was so patient with all our questions and when we picked up our trailer, Dave was able to register and give us our plates on the spot no waiting. Charlie the owner of Pocono RV gave us a 2 hour tour of all the workings of the trailer we have been camping for many years and their were things he told us that we never new Thank You Charlie it was a wonderful experience I would recommend them to anyone looking to purchase a RV. Thank You again the whole team at Pocono RV
George and Paula